Black Book Rankings, well known internationally for accurate, impartial customer satisfaction surveys in the services and software industries, conducted a sweeping four month user poll to determine the highest ranked Electronic Health and Medical Record organizations for 2011. As part of a special research focus on several specialty physician EMR users, Black Book announced those vendors with the highest scores in customer experience in the areas of Document Management, Practice Administration and Revenue Cycle Management, E-Prescribing, and Accessibility.
Multispecialty clinics were evaluated by criteria which defined them as having at least one primary care practice and four medical and/or surgical specialty practices within the same clinic administration. Multispecialty Clinics also required at least seven physicians or more to be included in this software user ranking.
MED3OOO, headquartered in Pittsburgh PA, captured the 2011 top honors in customer experience and satisfaction among all EMR systems focusing on multispecialty clinics. Other top performers in the multispecialty clinic setting include: NextGen Healthcare, Allscripts, Dr. First/Rcopia, Sage, Epic Systems, LSS Data and Greenway Medical.
“High performing multispecialty clinic EMR vendors are emerging from the pack as practice implementations succeed and fail , “announced Doug Brown, Managing Partner of Black Book Rankings. “Clinic physicians need electronic medical records to be fast, accurate and easily customized, but 91% surveyed said usability of EMRs is not the focus of the federal government when establishing meaningful use standards and certifying products. Its delaying full functionality and frustrating users.”
Black Book Rankings surveyed over 30,000 healthcare records professionals, physician practice administrators, and hospital leaders in the information technology arenas to provide EMR users, media, investors, quality minded vendors, and prospective buyers of EMR/EHR software with a comprehensive comparison of the industry’s top respected and performing vendors. Black Book Rankings employs detailed key performance indicators targeted at ensuring high product and service performance through comparing vendors from the customer experience.
For comprehensive research and ranking data, http://www.blackbookrankings.com