DoctorCom has announced Answering Service 2.0, an easy-to-learn HIPAA compliant answering service. The system extends to the mobile devices of healthcare professionals by way of secure iPhone, iPad and Android apps.
“We took our original DoctorCom Answering Service, which currently serves small practices throughout the US, and upgraded it to meet the needs of the largest healthcare organizations,” said Dr. Michael Eiffert, Founder and CEO of DoctorCom. “Our ‘Answering Service 2.0’ dramatically reduces costs and streamlines communication, because it is part of our fully-integrated, customizable, HIPAA-compliant communication platform. Moreover, DoctorCom’s Answering Service 2.0 allows records of interactions to be ported to the EHR via our API. Analytics packages allow for monitoring the quality of interactions and provider response times.”
The DoctorCom Answering Service 2.0 can be integrated with virtually any other system, including EHRs. It can be run as a stand-alone solution or as part of DoctorCom’s comprehensive HIPAA-compliant Communication solution, which includes: secure telephony, messaging, referral capture, file-sharing, including images of any size or format, and analytics. Pricing varies by size of institution, but in general the company claims that DoctorCom can reduce answering service costs by about 70%.