Remember last year when Allscripts faced a firestorm by announcing the end of life for their Allscripts MyWay™ product? They suggested that customers switch to one of their other EHR products, while competitors raced to try and lure those MyWay customers away from Allscripts.
There were a number offers from EHR vendors offering a safe haven from those users. One of the most interesting came from Aprima Medical Solutions who offered the what appeared to be the easiest switching offer. What made the offer so compelling is summed up in this quote from Aprima president and CEO Michael Nissenbaum:
Aprima actually provided the original code for the Allscripts MyWay system, so we can painlessly upgrade these users to an EMR and PM with the same appearance and functionality.
According to the press release provided by Aprima, Dr. Lauranne Harris gained immediate financial benefits after making the switch. For months before upgrading to Aprima, her practice had struggled with the Allscripts MyWay™ billing module. The situation was immediately resolved after upgrading to Aprima. “The day after the practice went live a professional trainer arrived to train us on Aprima. We got $100K in billing out the door that day and within a week, we had received $25,000 in payments,” Dr. Harris recalled.
Because the Allscripts MyWay™ product was originally based on the source code that Allscripts licensed from Aprima in 2008, customers have also benefited from a quick upgrade. Typically this upgrade is just a couple of days – often over a weekend – minimizing any disruption to their practice. The upgrade process includes verifying their data in Aprima before going live.
Customers have reacted very positively to the Aprima upgrade process. Almost universally they have said they are very relieved that they don’t have to go through a potentially arduous and time-consuming migration to a completely different system, where they might not retain all of their data and could be required to reduce patient load for days or weeks.
“Our traction with Allscripts MyWay™ upgrade orders continues to be very strong; in fact, we believe we will end up with between 1,200 and 1,500 providers – as much as 45% of providers that were actually installed on the Allscripts MyWay(TM) system, depending on which reports in the marketplace you believe to be accurate,” stated Michael Nissenbaum, Aprima president and CEO. “Virtually all of our newly upgraded practices have commented favorably on Aprima’s support team, or their reseller’s, and are very appreciative of our fast and personalized responses to their inquiries. We deeply appreciate the confidence that these new customers have in us, and promise we’ll never stop working to keep it.”