DoctorBase.com, a service allowing physicians to offer their patients secure, medically oriented smartphone access, has announced that they have surpassed three million patients and more than 9,000 healthcare providers on its platform. They also announced a free version of their product will be available to licensed providers in the U.S. starting today.
Created by former developers from Five9 and LiveJournal, working with a team of primary care doctors and specialists ranging from OB/GYN to Oncology, San Francisco-based DoctorBase believes that mHealth-as-a-Service is the solution to expensive, cumbersome patient portals that have failed to gain traction with either providers or patients.
“Mobile is changing everything,” said John Sung Kim, CEO of DoctorBase.com. “Now that health systems are starting to wake up to the benefits of cloud computing and the Internet, they’re so late to the party that it’s no longer about that paradigm – patients across all demographics now use smartphones as their primary connectivity device. That’s leaving both doctors and patients communicating with each other in non-HIPAA compliant, unsecured ways such as email and text for the simple sake of convenience.”
DoctorBase believes they are among the first of what they believe will be a new wave of mHealth companies – those offering mobile communications platform without the need for IT and with user experiences that require little training for medical staff while being accessible to “baby boomer patients.”
James Londyn, a medical doctor in Dallas said, “I just had a patient message me with a picture through DoctorBase. She was going to take her son to the ER and I quickly saw that it was not a medical emergency and was able to message her back quickly while she was on the go. We just saved the system $1,500 and this is the kind of efficiency we should be seeking to expand.”
DoctorBase’s CEO and CTO both have backgrounds in building massive online communications infrastructures at Five9 and LiveJournal, respectively, and claim that medical practices are much safer using their platform than trying to build their own mobile products.
“I talk to dozens of large organizations each week who are thinking of, or have released their own in-house mobile communications platform,” said Jamien McCullum, VP of Business Development at DoctorBase. “The results we see are the same each time – little to no adoption, complaints from users and a level of security that’s easily penetrable by hackers. Mobile is here to stay and large organizations need to find partners with track records in this emerging field, not rely on long standing IT relationships.”