When people ask me what software I’d recommend for their medical billing needs, or for their Electronic Health Record systems, or even to handle employee payroll, I tell them it depends. They’re not usually happy with that answer. They want a quick response that’s specific to their needs. My thirty plus years in the technology business are of no value without a complete understanding of their needs.
What you’ll see below is the framework I’ve used to understand my companies software needs ever since I was tasked with finding the perfect accounting software for an Inc. 500 software company in the mid-1990s.
Determine your specific needs
If you’re already using a product that you’ve grown dissatisfied with, write down what you like about it, then write down what you don’t like. Talk to your staff, the people using the product on a regular basis. Within a day or so you’ll find you have a good starting point for understanding your needs.
The next step in the process is to ask yourself whether or not the software will need to communicate or integrate with anything else. In the early days of Electronic Health Records, thousands of practices selected what they were sure was the perfect product, only to find out it didn’t integrate with the software [Read more…]