We’ve seen a number of different guarantees offered by EHR vendors over the past couple of years. Normally, these guarantees involve meaningful use incentive payments. The guarantees are a good way for vendors to differentiate themselves from competitors and provide additional assurance to health care providers.
With that said gloStream has issued a completely different type of guarantee with this press release.
The “gloStream Success Guarantee” assures that a “doctor will be back up to their full patient load within 15 days of their implementation completion date”. If not gloStream says they will refund “all gloStream software and services purchased.” Well – that sounds pretty good, but as they say the devil is in the details. A quick check of the gloStream website provided few details, but they do offer a signup form to see if your practice would qualify for the guarantee.
The complete press release follows.
gloStream, maker of gloEMR, gloPM and gloSuite – the only electronic medical record (EMR) and practice management (PM) software with Microsoft Office built right in – today launched the gloStream 15-Day Success Guarantee. This money-back guarantee ensures that doctors will be back up to their full patient load within 15 days of their implementation completion date or gloStream will provide a full refund for all gloStream software and services purchased.
“Because gloEMR is built with ease-of-use and flexibility in mind and our Partners – who deliver and support our products locally – use an innovative implementation process that’s personalized to each practice’s workflow, ramp up times are significantly reduced,” said Mike Sappington, gloStream’s CEO. “It also means that gloStream clients reach higher productivity and efficiency levels so they can provide better care while simultaneously ensuring their business success.”
Industry wide, many doctors are fearful that implementing an EMR system will force them to see fewer patients and make less money. According to a recent CDW Healthcare study, nearly 40 percent of respondents believed patient encounters would drop at least 25 percent in their first year after EMR implementation leading to revenue losses of more than $100,000. This is a prime reason that gloStream developed the 15 Day Success Guarantee – to provide doctors with an option they can have confidence in and trust will keep their businesses going strong.
gloStream clients who have gone through a gloEMR implementation are able to see, first hand, why gloStream is able to offer the industry’s first and only success guarantee. “Our experience implementing gloEMR was extraordinarily positive,” said Sue Messer, Practice Manager for Downriver Obstetrics and Gynecology in Trenton, Michigan. “Within just five days we were up to full capacity which has made a huge difference for our patients and our practice.” [Read more…]