Over the last several years, financial institutions, retailers and healthcare organizations around the world have become frequent victims of data breaches. As more and more breaches are reported that impact large numbers of consumers, customers are losing confidence in the organizations they once trusted. In the second part of a recent SailPoint Market Pulse Survey, conducted online by Harris Interactive, consumers expressed cynicism about how these organizations are protecting their data and a willingness to leave a business that experienced a breach. The recent online survey was conducted among 2,241 adults in Great Britain, 1,023 adults in Australia and 2,309 U.S. adults.
According to SailPoint’s Market Pulse Survey, the majority of adults in the United States, Great Britain and Australia are worried about possible exposure of their personal information, and a large percentage of adults have lost confidence in how companies protect their personal information. As an example, 80% of Americans, 81% of Britons and 83% of Australians who have personal medical information are concerned about moving that information to an electronic form because of the risks of identity theft or invasion of privacy resulting from their personal information being exposed on the Internet, to other staff members or even their employers.
When asked specifically about a healthcare organization managing their personal information electronically, respondents are most “concerned” about:
- Their identities being stolen – 35% of Americans, 33% of Britons and 37% Australians
- Personal info being exposed on the Internet – 29% of Americans, 26% of Britons and 30% of Australians
- Personal information being viewed by persons not directly related to the patient’s care – 10% of Americans, 15% of Britons and 11% of Australians
- The possibility of an employer learning about a private health condition – 5% of Americans, 5% of Britons and 3% Australians
“Consumers are right to be concerned about the possible exposure of their very private medical information. As the healthcare industry around the world moves toward digitizing personal healthcare records, keeping patient information private and secure must be the highest priority. Healthcare organizations need to make sure that they have the proper controls in place to protect patient data; those that don’t clearly risk lawsuits, fines, and most importantly, loss of patient trust,” said Jackie Gilbert, vice president of marketing and co-founder at SailPoint.
SailPoint has produced a nice info-graphic on the survey results as well.