Motorola Solutions, Inc. today announced the addition of Service from the Start with Device Management to its services portfolio tailored for enterprise customers.
Taking a completely new approach to mobile device management, the new service integrates break/fix repair and support with device management in a single program from a trusted vendor. Combining best-of-breed depot facilities with tight process integration from problem detection to resolution, the service simplifies the process of enabling device management as part of the support program. This helps IT departments gain better visibility into the devices in the operational environment, lower the total cost of ownership for their mobility investments, and leverage a single platform for strategic business improvement.
According to Eric Klein, senior analyst, VDC Research ““The mobile device management (MDM) category has matured quickly and is growing rapidly in importance with the proliferation of mobile devices in enterprise deployment environments. Rugged mobile devices in use in industrial environments have become mission critical business tools, and in other deployment environments, the amount of confidential and sensitive data making its way onto Smartphones has made MDM a ‘must-have’ solution.”
With this new service, businesses gain access to expertise and tools necessary to provide visibility and improve availability of mobile devices throughout an organization, allowing them to focus on their core business and not the technology.
Customers in North America with a minimum install base of 500 mobile computing devices can start purchasing Service from the Start with Device Management in the second quarter of 2011.